Virtual Learning Environment

The Level 3 Certificate provides an opportunity to enhance skills that meet employer and recruiter expectations, particularly in critical areas essential for daily business operations. This interactive program covers essential cybersecurity terminology and laws, helping you grasp the consequences of insufficient cybersecurity. You will explore the Threat Model, analyse harmful software behaviours, and develop strategies to reduce or eliminate cybersecurity risks. Additionally, you will learn about incident response plans and conduct thorough post-mortem analyses of incidents, ensuring you gain the behaviours and skills expected in the cybersecurity field.

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.

In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.