Privacy Policy for 5E Ltd

Introduction

Welcome to 5E Ltd's Privacy Policy. We are a UK further education college committed to protecting your personal data and being transparent about how we collect and use it. This policy applies to our website [www.fivee.co.uk], our learning management site [https://vle.fivee.co.uk], and other services we provide.

Who We Are

5E Ltd is the data controller for the personal information we process, unless otherwise stated. We are registered with the Information Commissioner's Office (ICO).

What Information We Collect

We may collect and process the following information,

  • Name and job title
  • Contact information including email address and phone number
  • Demographic information such as postcode, preferences, and interests
  • Information relevant to customer surveys and/or offers
  • Education and employment history
  • Information about your use of our website and services
  • Any other information you provide to us

How We Collect Your Information

We collect information through various channels, including

  • Direct interactions (e.g., when you fill out forms on our website or correspond with us)
  • Automated technologies (e.g., cookies, server logs)
  • Third parties (e.g., advertising networks, analytics providers)

How We Use Your Information

We use your information for various purposes, including

  • Providing and improving our services
  • Communicating with you about our services
  • Marketing and advertising our services
  • Analysing and improving our website and services
  • Complying with legal obligations

Legal Basis for Processing

We process your data on the following legal bases

  • Consent
  • Contract performance
  • Legal obligation
  • Legitimate interests

Marketing Communications

We may send you marketing communications if you have

  • Requested information from us or purchased goods or services from us
  • Provided us with your details when registering for a promotion
  • Opted in to receive marketing communications

You have the right to opt out of marketing communications at any time.

Data Sharing

We may share your personal data with

  • Service providers who provide IT and system administration services
  • Professional advisers including lawyers, bankers, auditors, and insurers
  • HM Revenue & Customs, regulators, and other authorities
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Third-Party Services

We use several third-party services to help us operate and improve our services

  • HubSpot CRM for marketing purposes, including email marketing and SMS
  • Mailchimp for email marketing
  • Zapier for automation
  • Google Analytics for website analytics
  • Google Ads for advertising
  • Moodle for our learning management system (https://vle.co.uk)
  • SMF platform for our staff infoboard forum
  • Facebook and Instagram Ads (Meta Business Suite) for social media advertising

Each of these services may collect and process your data according to their own privacy policies.

Skills Bootcamps Programme

For participants in our Skills Bootcamps programme

  • We collect and process your data in accordance with the Department for Education's requirements
  • Your data may be shared with the Department for Education for monitoring and evaluation purposes
  • We retain your data for the duration specified by the Skills Bootcamps programme guidelines

Future Regulatory Compliance

5E Ltd is committed to maintaining the highest standards of education and regulatory compliance. As part of this commitment

  • We are currently in the process of applying for registration with the Office for Students (OfS), the independent regulator for higher education in England
  • Once our registration is complete, we may be required to share certain data with the OfS for regulatory purposes
  • We will update this privacy policy to reflect any changes in our data processing practices that result from OfS registration
  • We remain committed to protecting your personal data in accordance with all applicable laws and regulations

If you have any questions about our regulatory status or future plans, please contact us using the details provided in this policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at

5E Ltd
Selby Centre, Selby Road
London N17 8JL
Email: info@fivee.co.uk
Phone: 02082086660

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last updated: 18/07/2024